Appointments can be made by calling any of the surgery numbers at Blackrock Medical Centre or Castlebellingham Health Centre no matter which surgery you wish to make your appointment with. At our practice we operate an appointment system. Our appointment only surgery times allows us to see patients in a timely manner, therefore it is not always possible for us to accommodate people who arrive without an appointment. However our receptionists will be pleased to offer the next available appointment so that everyone is seen in a fair order.
We always aim to be punctual for your appointment, but medical emergencies may occasionally have to take priority and this can result in delays. Appointment lengths vary depending on the service required, so please advise our reception staff if you are making as appointment with a special purpose e.g. if your appointment is for tests, vaccinations, minor surgery etc. If you are bringing children with you for a family appointment, please advise our reception staff, so that they can allocate the appropriate time.
Please Note - it is not always possible to see patients who arrive late or without an appointment. In the event patients will be asked to make an alternative appropriate appointment.
Interruptions during surgery are upsetting for both patient and doctor. For this reason, surgery staff have been asked not to disturb consultations with telephone calls.
Both our Clinics aim to provide a fair and efficient service for all patients. To facilitate this, the practice has adopted a policy that all accounts should be settled at the time of your consultation We thank all our patients for co-operating with this policy. Patients with outstanding balances are required to pay their balance in full prior to making any further appointments. For your convenience we accept payment by cash or cheque.
Occupational Medical Schemes
Patients who are covered by medical schemes should present relevant identification on check-in. Please note that services which are not covered by schemes will incur normal charges. These services include ear syringing, blood tests, blood pressure monitors travel vaccines etc. - please enquire at reception for further information.
Medical Cards & Doctor Visit Cards
All GMS patients must produce a valid medical card or doctor visit card at check-in. Patients with expired or invalid cards will be required to pay as per the schedule of fees as only the costs incurred while cards are valid are covered by the GMS. Please note these services which are not covered by the GMS contract will incur normal charges. These services include examinations for driving licences, travel vaccines, sports medicals, etc. Please enquire at reception for further information.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.